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Privacy Policy

This Privacy Policy explains how Axe Casino handles personal information when you visit the website, create or use an account, contact support, or use casino services. It describes the types of information that may be collected, why it is used, how it is protected, and the choices available to players in Australia.

Axe Casino operates under licences issued by the Comoros Autonomous Organisation of Financial Activities (ALSI-202508056-FI2) and the Tobique Gaming Commission in New Brunswick (licence No. 0000002).

About this Privacy Policy

Axe Casino respects the privacy of players and aims to handle personal information in a fair, transparent and secure way. This policy applies to information collected through the website, account services, customer support channels and related online interactions. It should be read together with the applicable terms and conditions and any other notices shown during registration or when a particular service is used.

Personal information means information that identifies a player, or that can reasonably be connected with a player or their account. The information handled may vary depending on the services used, the information required for verification, and the choices made by the player. Some information is necessary to provide an account and comply with operational, security and legal requirements. Other information, such as certain marketing preferences, may be controlled by the player.

By using the website, players acknowledge that information may be collected and used for the purposes described in this policy. Where consent is required for a particular activity, it will be requested in an appropriate way. Players may withdraw consent for marketing at any time by contacting support@axecasino.best. Withdrawing consent does not affect processing that is needed to operate an account, protect the service, or meet a legal obligation.

Information we may handle

The information handled by an online casino commonly comes from information provided by a player, activity on the website, and checks carried out by service providers. The categories below are examples of the information that may be relevant to an account or interaction with Axe Casino.

Account and contact details

Name, date of birth, residential details, country of residence and other registration information.
Username, account identifiers, login details and account preferences.
Contact details and records of communications with customer support.
Marketing choices, communication preferences and information provided in enquiries or feedback.

Verification information

Identity or age verification details and copies of verification documents where required.
Information used to confirm account ownership, assess unusual activity and support anti-fraud or security checks.
Information needed to help meet responsible account management and other compliance requirements.

Payment and transaction information

Deposits, withdrawals, wagers, account balances and other transaction records.
Payment method details, payment status and limited information received from payment service providers.
Information relating to refunds, disputes, chargebacks or payment verification.

Technical, device and usage information

Internet Protocol address, browser type, operating system, device type, language and general location information.
Login dates, pages viewed, links used, session information and interactions with website features.
Cookie identifiers, similar technologies and information about how the website is accessed.

Players should provide information that is accurate, current and complete when requested. If information changes, keeping account details up to date can help avoid delays with account support, verification or transactions. Players should not provide another person's information unless they are authorised to do so.

How information is used and shared

Information is used only for appropriate business, service, security and compliance purposes. The main reasons for handling personal information include:

Creating, maintaining and administering a player account.
Processing deposits, withdrawals and other account transactions.
Confirming identity, age, account ownership and eligibility to use services.
Carrying out anti-fraud, security, risk and unusual-activity checks.
Providing customer support, responding to questions and resolving complaints or disputes.
Communicating important account, service, security or policy information.
Sending marketing communications where permitted and where the player has not opted out.
Improving website performance, usability, features and service reliability.
Detecting, preventing and investigating misuse, technical attacks, fraud or other prohibited activity.
Meeting legal, regulatory, tax, accounting, record-keeping or other mandatory obligations.

Personal information may be shared when reasonably necessary for these purposes. This can include sharing relevant information with payment providers, identity and verification providers, fraud prevention services, technology and hosting providers, customer support providers, professional advisers, or other suppliers that help operate the website. These providers should receive only the information needed for their role and are expected to handle it securely and appropriately.

Information may also be disclosed where necessary to protect players, the website or other people; investigate suspected unlawful or harmful activity; enforce applicable terms; respond to a valid legal process; or meet a mandatory obligation. Information is not intended to be sold as a standalone personal information product.

Some service providers may process information in locations outside Australia. Where information is handled by another organisation or in another location, reasonable steps are taken to support appropriate security, confidentiality and lawful handling. The exact providers involved may depend on the services used, the payment method selected and the checks required for an account.

Cookies, security and communications

Cookies and similar technologies

Axe Casino may use cookies and similar technologies to keep the website working, remember preferences, support account sessions, understand website usage and help protect against misuse. Some cookies are essential for core functions, while others may help with performance, analytics or relevant communications. Cookie information may be linked with technical or account information where this is necessary for the relevant purpose.

Players can manage or delete cookies through the settings in their web browser. Blocking or deleting certain cookies may affect website functions, account access or the way some features operate. Browser settings differ, so players should check the help information provided by their browser or device. Where a separate cookie choice tool is provided, the choices made there may also be used to manage optional technologies.

Security measures

Reasonable technical, organisational and administrative measures are used to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Security controls may include access restrictions, authentication processes, monitoring, encryption or secure transmission practices where appropriate. No website, online account or electronic transmission can be guaranteed to be completely secure, so players should use a strong password, keep login details confidential and contact support promptly if they suspect unauthorised account activity.

Marketing communications

Marketing communications may include information about services, website features or other relevant updates. These communications are sent in accordance with the choices available to the player and applicable requirements. Players can stop marketing messages by using an unsubscribe option where available or by contacting support@axecasino.best. Service messages about account security, transactions, important changes or other necessary matters may still be sent because they are not promotional communications.

Retention and your privacy rights

How long information is kept

Personal information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and business records. When an account is closed, some records must still be kept for a period required by law or for legitimate security, audit, dispute or compliance purposes. This means that closing an account or requesting deletion may not result in the immediate removal of every record. When information is no longer required, reasonable steps are taken to delete it, anonymise it or securely dispose of it.

Requests and choices

Subject to applicable requirements and reasonable verification, players may ask about the personal information held about them and how it is used. Players may also request access to their information, correction of inaccurate or incomplete information, or deletion of information that is no longer needed or is otherwise eligible for removal. A deletion request may be limited where information must be retained, where removal would affect another person's rights, or where the information is needed for security, dispute resolution or a legal obligation.

To request access to your personal information, email support@axecasino.best.
To ask for inaccurate or incomplete information to be corrected, email support@axecasino.best and explain what needs to be updated.
To request deletion of eligible personal information, email support@axecasino.best. Some records may need to remain available for the reasons explained above.
To withdraw consent to marketing, email support@axecasino.best or use an available unsubscribe option.

A request should include enough information to identify the relevant account and describe what is being requested. For security, additional information may be needed to verify the requester's identity before information is disclosed or account details are changed. Requests are considered within a reasonable timeframe. If a request cannot be completed in full, the reason and any available alternatives will be explained where appropriate.

Changes and privacy enquiries

This Privacy Policy may be updated when services, technology, security practices or legal requirements change. The current version will apply from the date it is published on the website. Players should review this page from time to time, particularly before providing new information or using a new account feature. Where a change is significant, additional notice may be provided through the website or an account communication.

For privacy questions, data access requests, correction requests, deletion requests or requests to withdraw marketing consent, contact support@axecasino.best. The privacy support team may ask for information needed to verify the request and protect the account. This contact method is intended for privacy and data matters, including questions about the information described in this policy.

Players should contact support as soon as possible if they believe their personal information or account has been accessed without permission, if a message appears suspicious, or if information displayed in the account is incorrect. Prompt notice helps the appropriate checks and protective steps to be considered.